General Questions


Who can use and/or purchase OzoneSmoke™ Electronic Cigarettes?

OzoneSmoke™ electronic cigarette is intended only for smokers over the age of 18 years or older (21 where applicable). You must be of legal smoking age in your area to purchase and/or use this product. Electronic cigarettes should not be used by people who do not smoke, pregnant women, women who are breastfeeding or may become pregnant, people sensitive to nicotine, people who may be at risk for heart disease, high blood pressure, diabetes, asthma or other breathing problems. This product may contain nicotine; nicotine is highly addictive and should be used with caution. OzoneSmoke™ makes no claim or endorsement regarding this product being used as a smoking cessation device. OzoneSmoke™ is an electric alternative to traditional smoking. We don't want non-smokers to use our product.

Are Electronic Cigarettes safer than traditional cigarettes?

OzoneSmoke™ electronic cigarettes do not contain any tobacco products and there is absolutely no combustion, thus they do not produce smoke, tar, ash, or thousands of other dangerous chemicals contained in traditional cigarettes. OzoneSmoke™ has stringent quality control standard in place and manufactures its products at a FDA registered facility.

Does the Electronic Cigarette produce smoke?

No. OzoneSmoke™ electronic cigarettes produce vapor which looks like smoke, but it disappears into thin air within a few seconds.

Does the vapor smell?

OzoneSmoke™ electronic cigarettes are odorless and do not leave behind any lingering smell. Our vapor is totally clean and safe for indoor use. It does not stain your teeth, fingernails, walls, or clothing. You can put it to the test by exhaling directly into a tissue and see that it will stay clean and odorless no matter how many times you repeat the process.

Can I use OzoneSmoke™ anywhere?

OzoneSmoke™ electronic cigarettes do not contain any tobacco products, and there is absolutely no combustion or second hand smoke, so it can be used in restaurants, bars, clubs, offices, airports, most "No Smoking" areas. There is no real smoke. It is odorless and produces vapor which disappears within a few seconds. However, it is always best to check with the location before using OzoneSmoke™ electronic cigarettes and remember to be respectful and courteous to others that are not familiar with this product.

 

Product Knowledge


What is an OzoneSmoke™ Electronic Cigarette?

An OzoneSmoke™ electronic cigarette is a superior quality 2-part device that resembles a traditional cigarette in its appearance, while the process of smoking stays the same. Instead of inhaling real smoke along with over 4000 chemicals, our electronic cigarette consistently produces rich vapor with every puff.

How does it work?

An OzoneSmoke™ electronic cigarette resembles a traditional cigarette in appearance and consists of two components: a body and a disposable cartridge. The body is concealed in a sleek stainless steel shell, which encloses several major components: a rechargeable long-lasting lithium ion battery, an advanced microprocessor chip, an operating mode sensor and a green LED light. Each OzoneSmoke™ disposable cartridge is pre-filled with nicotine solution and has a built-in atomizer. Essentially, as you inhale, the operating sensor triggers the microprocessor, which in turn signals the battery to release a charge to the atomizer. The atomizer receives power from the battery and heats up, causing the nicotine solution to vaporize, producing a mouthful of rich vapor!  

How much does it cost to use OzoneSmoke™ Electronic Cigarettes?

The cost will vary depending on your usage and smoking habits, but OzoneSmoke™ electronic cigarettes are most certainly less expensive than traditional cigarettes. You will be surprised how much money you can save by switching to OzoneSmoke™.

What is the difference between a 2-part and 3-part unit?

The two most common types of electronic cigarettes on the market are either 2-part or 3-part units. The 3-part electronic cigarette consists of a battery, atomizer (heating element), and a refillable nicotine cartridge. While such devices are generally less expensive, there are various drawbacks to their design. In a 3-part electronic cigarette the atomizer is a separate part that requires regular maintenance. OzoneSmoke™ electronic cigarettes electronic cigarettes consist of only 2 parts: a high-quality lithium ion battery and a disposable nicotine cartridge with a built-in atomizer (for optimal performance). They do not require any spare parts or regular maintenance.

How big are OzoneSmoke™ Electronic Cigarettes?

OzoneSmoke™ electronic cigarette is about the size of a traditional 100 length cigarette. Anything smaller may seem more convenient, but sacrificing a half of inch in size does lead to significant decrease in battery life. We carefully crafted our battery to perfectly balance battery life and the size of the device. Short Battery: 2.7 inches long * 0.35 inches wide Regular Battery: 2.9 inches long * 0.35 inches wide Extended Battery: 3.2 inches long * 0.35 inches wide O3 Cartridge: 1.5 inches long * 0.35 inches wide

How long do the batteries last and how long does it take to charge them?

Our regular size and short batteries are designed to last approximately for 300 puffs worth of power on a full charge; the extended battery will last an additional 50 puffs. On average, a fully drained battery will take 2 to 3 hours to recharge (please do not overcharge the batteries; once the battery is fully charged, the indicator light on the USB charger will glow green). The typical lifespan of our batteries are good for approximately 400 charges, which is about a full year worth of use.

Will my batteries arrive pre-charged?

Yes, all our batteries will arrive pre-charged and ready for immediate use. How do I know when to recharge the batteries? If the LED on the end of the battery flashed continuously 10 times, and there is a noticeable reduction in vapor production, it's time to recharge the battery.

Can I leave the batteries plugged in to charge overnight?

You should remove your battery from the charger as soon as possible after the light on the USB charger glows green. Like with all lithium ion batteries, overcharging the battery frequently can significantly reduce its lifespan. (Please do not charge the battery for over 4 hours or leave it charging overnight)

What is an OzoneSmoke™ Cartridge?

OzoneSmoke™ O3 cartridges are a combination of a cartridge and an atomizer built into a single unit and pre-filled with a liquid nicotine solution (zero-nicotine, containing only flavoring solution). O3 cartridges are engineered for optimal performance, longevity, and consistent vapor production. Also, our cartridges are disposable, so you won't encounter problems with clogged atomizers and never have to mess with refilling them yourself.

How long does each OzoneSmoke™ Cartridge last?

Each OzoneSmoke™ Disposable Cartridge last up to 400 puffs.

What are the flavors available?

OzoneSmoke™ strives to provide a more fun and pleasurable smoking experience for our clients by offering various flavors and strength of nicotine cartridges. We are one of the few companies that have a large selection of natural-tasting flavors for you to choose from: Tobacco, Blueberry, Cherry, Coffee, Energy, Green Apple, Menthol, Peach, Strawberry, Vanilla - All available in four different strength (including zero nicotine).

What are the ingredients of an OzoneSmoke™ Cartridge?

The liquid in OzoneSmoke™ cartridges is formulated from highest quality food-safe ingredients, and are available in a variety of great tasting flavors at different nicotine levels (including zero-nicotine, containing only flavoring solution). The four main ingredients in our O3 Disposable Cartridges are water, nicotine, propylene glycol and flavoring.

What is the nicotine content in an OzoneSmoke™ Cartridge?

On the average, most full strength traditional cigarettes contain 1.1 mg of nicotine per cigarette, while lights contain 0.8 mg. Since there are 20 cigarettes in a pack, the nicotine content per pack is 22 mg and 16 mg, respectively. Each OzoneSmoke™ Disposable Cartridge lasts up to 400 puffs and is available in 4 nicotine levels: Full Flavor (16mg), Medium (11mg), Light (6mg), and Zero (0mg).  

What nicotine strength should I choose?

Our Light Strength cartridges feel like smoking traditional ultra lights, Medium Strength cartridges feel like smoking traditional lights, and Full Strength cartridges feel like smoking traditional full flavor cigarettes. If the cartridge is too strong, you can always try a lower level cartridge and vice versa. And if you want to break free from nicotine dependency altogether, or simply find smoking romantic and appealing, you can always switch to our Zero Nicotine cartridges and still enjoy the smoking process.

How long do the cartridges stay fresh?

Our cartridges are triple sealed for ultimate freshness and will stay fresh for 4 to 6 month (unopened in their original packaging) and 4 to 6 weeks if they are unsealed with the rubber caps taken on and off. It is best to use the cartridge within two weeks after it has been unsealed (please store your cartridges in a cool, dry place).

 

Ordering / Shipping


How long does it take to receive my order?

OzoneSmoke™ strives to process your order as quickly as possible and customers enjoy our same day shipping process. All orders placed on Ozonesmoke.com (before 1pm EST) will usually ship the same business day, upon payment authorization. Orders placed after 1pm EST will ship the next business day. If your credit card does not authorize, your order will not be processed until the payment has cleared; we will contact you with instructions on how to proceed.

Please Note: We do not process orders on Saturday, Sunday, or holidays. Please allow 1 to 2 business days for weekend or holiday orders.

Is shipping free for everyone?

OzoneSmoke™ offers free shipping on orders of $75+ to U.S. customers (only), via United States Postal Service (USPS) with no minimum order restrictions. All free shipping orders from Ozonesmoke.com are made pursuant to a shipment contract with USPS. We cannot offer any guarantee of delivery or accept any liability for lost orders. All delivery issues should be addressed with you local United States Post Office. Guaranteed delivery is only available on orders shipped via FedEx or UPS.

Please Note: FedEx or UPS will not ship to P.O. Boxes or APO addresses.

What shipping options are available?

OzoneSmoke™ offers several shipping options in addition to free shipping. You can select to ship your order via FedEx or UPS, with options for: Overnight, 2 Day, and Standard Ground Shipment. All Shipping options and cost will automatically recalculate based on your selection and will be displayed on the check out page, for the shipping address provided.

Where can I find my tracking number?

Once your order is processed and shipped you will receive a notification email with your order number and tracking information. To view your order status or tracking number online, please login to Ozonesmoke.com using your username and password, click on My Account >> My Orders. Locate your most recent order and look for a column "Order Status". At any time you can click on your order to see complete order details.

Where can I purchase OzoneSmoke™ products?

OzoneSmoke™ Starker Kits, Cartridges and Accessories are available for purchase through our secure site 24 hours a day, by calling 1-855-GO-OZONE (466-9663) Monday - Friday, 9am - 5pm, or via our retail partners.

Are credit card purchases secure at Ozonesmoke.com?

Yes. All transactions are processed using SSL (Secure Sockets Layer) Certificates, which is designated by a padlock icon in Internet Explorer, Firefox, Chrome, and Safari. Our Website utilizes 256bit SSL encryption to protect your data, which is the highest level of protection. It encrypts that transmission of your payment information in such a way that only the parties involved in the transaction can read the data. Your information will never be shared with a third party and we never store customer credit card information. Our website is scanned daily for mailware and protected by McAfee Secure as part of meeting strict PCI compliance requirements.

What if the item I ordered is on back order? In rare cases, if we do run out of an accessory you ordered or cartridge flavor in particular strength, we will notify you via email or telephone to inform you that the item is out of stock. You can either place that item on back order or change the item for the one in stock. If we cannot establish contact with you, OzoneSmoke™ reserves the right to cancel your order or substitute cartridges for an alternative flavor and/or strength. If you did not find the information you were looking for, please contact our customer service department and we will gladly assist you.

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